My Group Manager ('we', 'us', or 'our') is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and website.
1. Information We Collect
We collect personal information that you provide directly to us, including your name, email address, phone number, company name, and payment details when you register for an account or request a demo. We also collect information about travellers managed through our platform, such as passport details, visa information, emergency contacts, and travel preferences, which is provided by our operator customers on behalf of their travellers. Additionally, we automatically collect certain technical information when you use our services, including IP addresses, browser type, device identifiers, and usage data.
2. How We Use Your Information
We use the information we collect to provide, operate, and improve our group travel management platform; process transactions and send related information including confirmations and invoices; send administrative information such as updates, security alerts, and support messages; respond to comments and questions and provide customer service; and send promotional communications where you have opted in to receive them. We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.
3. Disclosure of Your Information
We may share your information with third-party service providers who assist us in operating our platform, conducting our business, or servicing you, provided those parties agree to keep this information confidential. These include cloud hosting providers, payment processors, and email delivery services. We may also disclose your information where required by law, to enforce our site policies, or to protect our or others' rights, property, or safety. In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4. Data Storage and Security
Your information is stored on secure servers located in Australia and, where applicable, in other jurisdictions with appropriate data protection safeguards. We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our service may not function properly. We use session cookies to operate our service and preference cookies to remember your settings.
6. Access and Correction
Under the Australian Privacy Principles, you have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make an access or correction request, please contact us using the details below. We will respond to your request within 30 days. In some circumstances we may decline to provide access, for example where doing so would unreasonably impact the privacy of other individuals, but we will always tell you why.
7. Retention of Data
We retain your personal information for as long as your account is active or as needed to provide you with our services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When your data is no longer required, we will securely delete or anonymise it in accordance with our data retention schedule.
8. Third-Party Links
Our platform may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information without parental consent, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of our services after any changes constitutes your acceptance of the new policy.
11. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact our Privacy Officer at: My Group Manager, Melbourne, VIC, Australia. Email: [email protected]. Phone: 1300 930 820. We take all privacy complaints seriously and will respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
This policy was prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. For questions, contact us at [email protected].